Privacy Policy

Last updated: 10. September 2026

Who We Are

Meyva is a business based in the United Kingdom that creates wearable heat solutions for women's hormonal health. We are the data controller responsible for the personal information described in this policy, which means we decide how and why your information is collected and used. We are registered with the Information Commissioner's Office and we follow the UK General Data Protection Regulation together with the Data Protection Act 2018. If you have any questions about this policy or about how your information is handled, you can reach us at hello@meyva.co.uk.

The Information We Collect and Why We Use It

Under UK data protection law, every use of your personal information needs a lawful basis, and we have set out the main ones below so it is clear which applies to each purpose.

When you place an order with us, we collect your name, delivery address, email address and payment information so that we can fulfil your order and meet our contractual obligations to you. This processing relies on the performance of a contract between us.

If you contact us with a question or a support request, we collect whatever information you choose to share in that message so that we can respond properly. This processing relies on our legitimate interest in running a responsive customer service, weighed against your right to privacy.

Where you sign up to receive marketing emails from us, we collect your email address and use it to send you updates about our products. This processing relies on your consent, which you can withdraw at any time.

Should you browse our website, we may collect information about how you use it so that we can understand what is working and improve the experience for future visitors. Where this involves cookies beyond the essential kind, it also relies on your consent, which we explain further in the cookies section below.

Health Related Information

Because Meyva's products are designed for hormonal and breast health, some of what you tell us in a support message or a product enquiry may count as health information under data protection law, which sits in a more sensitive category with extra protection attached to it. If you choose to share details about your symptoms or your health when you contact us, we treat that information as special category data and only use it for the purpose you shared it for, which is usually helping you find the right product or resolving a query. We do not use this information for marketing and we do not share it beyond the team members who need it to help you. Where we rely on a lawful basis for this kind of information, it is your explicit consent, given at the point you choose to share those details with us.

Cookies and Tracking

Our website uses cookies, which are small files stored on your device. Some are strictly necessary for the site to function, such as those that remember what is in your basket, and these do not require your consent. Others, including analytics and advertising cookies, are only set once you have given consent through the cookie banner on our website, and you can change your preferences at any time through that banner or through your browser settings. If you choose not to accept non essential cookies, the site will still work, though some features may be more limited.

Marketing

If you have opted in to receive marketing from us, we will send you updates about new products, offers and relevant content by email. You are free to unsubscribe at any point using the link at the bottom of any marketing email or by contacting us directly, and we will stop sending you marketing messages as soon as we receive your request.

Sharing Your Information and Transfers Abroad

We do not sell your personal information to anyone. We share it only with trusted service providers who help us run our business and who are contractually required to protect your data and use it only for the purpose we have agreed with them. These providers fall broadly into two groups: those who help us take payment and deliver your order, and those who provide the email and hosting platforms our website runs on. Where any of these providers store or process your information outside the United Kingdom or the European Economic Area, we make sure appropriate safeguards are in place, usually through Standard Contractual Clauses approved for this purpose, so that your information continues to receive a comparable level of protection.

How Long We Keep Your Information

We keep your personal information only for as long as we need it for the purpose it was collected for. Order and payment records are generally kept for six years to meet our tax and accounting obligations. Marketing information is kept for as long as you remain subscribed and is deleted or anonymised once you unsubscribe. Support enquiries, including any health related details you have shared with us, are kept only for as long as needed to resolve your query and are then deleted.

Your Rights

You have the right to ask us what personal information we hold about you and to correct anything that is inaccurate. You also have the right to request that we delete your information, to restrict or object to certain kinds of processing, and, where our use of your information relies on consent, to withdraw that consent at any time. To exercise any of these rights, you can contact us at hello@meyva.co.uk, and if you are not satisfied with how we have handled your information, you also have the right to raise a concern with the Information Commissioner's Office.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in the law, and any updates will be posted on this page along with the date they took effect.

Contact

Meyva Email: hello@meyva.co.uk