Returns and Refunds
The Meyva Heated Bra
You have 28 days from the day your order arrives to return the Meyva Heated Bra, whether you're trying it for fit and size or you simply change your mind. This is in line with your statutory right to cancel under UK consumer law, and applies whether you keep the whole thing or just part of it.
To qualify for a full refund, the bra needs to come back to us showing no signs of wear. That means no marks on the fabric, no odour and no stretching to the elastic beyond what happens when you try something on. If the bra meets this condition, you'll receive a full refund for the bra and we cover the cost of return shipping.
The power bank
The power bank is supplied sealed, and this is deliberate rather than incidental. Once a power bank has been used, we're not able to sell it on to someone else as new, so the seal is what allows us to offer you this return window at all. If you'd simply like to check the fit of the bra, there's no need to open the seal, and everything can go back to us exactly as it arrived.
If you do open the seal to test the heat function, you can still return the bra itself under the terms above. The power bank, however, can no longer be returned once it's been out of the box, and we deduct its cost, £25, from your refund. This is the same price the power bank is sold for on its own elsewhere on our site, so you're always able to see exactly what that figure reflects.
If something's actually wrong with it
Everything above covers changing your mind or deciding the fit isn't right for you. It's a different situation entirely if the bra or the heat function is faulty. If either arrives not working as it should, you're entitled to a full refund or a replacement regardless of whether the seal has been broken, because testing whether something works is not the same as testing whether you want it. Get in touch with us directly if this happens and we'll sort it out.
Getting in touch
If you have any questions about a return before you send something back, reach out to us at hello@meyva.co.uk and we'll talk you through it.